Five-star reviews highlight staff like Michaela and Olivia as caring professionals who deliver smooth mediation and divorce support. However, a strong pattern of one-star reviews documents severe concerns: clients report costs doubling or tripling from initial quotes without explanation, bills arriving without itemization, estate planning documents full of errors, attorneys showing up unprepared to court, and repeated communication failures when seeking billing clarity. Multiple clients spent thousands of dollars on simple, uncontested matters and received little meaningful work; some filed complaints with the state bar and dismissed the firm mid-case.
The divide is stark: positive reviews describe responsive, compassionate guidance; negative reviews consistently cite fee shock, ghosting during phone consultations, refusal to discuss billing by phone, documents riddled with mistakes, and feeling abandoned in active cases. Several clients noted staff like Rachel (receptionist) or paralegals were helpful, but the attorneys themselves drew criticism for unavailability and lack of follow-through.
Kyle Putnam and TJ Caune are consistently praised for catching details others missed and delivering results fast. Staff answer calls and emails promptly, explain legal steps clearly, and prioritize clients' interests in negotiations.
Most clients report thorough consultations, clear guidance on legal options, and attentive follow-up from Chris Layton and his team. One client expressed frustration with missed calls, case neglect, and perceived lack of negotiation effort. The firm's strengths lie in patient explanation and responsiveness; the caveat is sporadic execution on client communication.
Staff members like Jenny, Matthew, Courtney, and McKenna consistently treat clients with compassion and keep them informed through recovery. The firm handles personal injury cases with patience and genuine care, but turns away medical malpractice work, citing cost barriers imposed by state law caps.
Last updated 2026-08-02